About Us

We Help People Get Back to Life, Work, and What Matters

A broken phone, tablet, or computer can stop your day in its tracks.

It can mean missed calls, lost work time, family photos you cannot access, a business that slows down, or a device you depend on suddenly becoming useless. Most people do not have time for confusing answers, surprise costs, or being told, “You should probably just replace it.”

That is why Fix My Gadget exists.

We believe repair should be honest, practical, and focused on helping people. Our goal is simple: help customers make the best decision for their device, their budget, and their life.

Sometimes that means a quick screen repair. Sometimes it means recovering important data, fixing a computer, replacing a battery, or giving straightforward advice when a repair may not be worth the cost.

Either way, we want every customer to leave feeling informed, respected, and taken care of.

Our Story Started With One Broken Phone

The story of Fix My Gadget began in 2007 with a cracked flip phone.

One early morning, a Nextel phone was accidentally stepped on after being left open in a pair of jeans on the floor. The LCD was cracked, but the phone still worked. The answer from the outside world was simple: replace it.

The replacement cost was around $300.

That did not sit right.

If the screen was the only thing broken, why throw away the whole phone? Why should a working device be replaced just because one part failed?

So the search began. Repair videos, parts, tools, trial and error, and a lot of curiosity turned that broken phone into the first successful repair.

It took several hours and cost about $50.

It would have been faster to replace the phone, but fixing it revealed something bigger: people needed a better option.

At the time, broken phones were everywhere. Friends, coworkers, customers, and business owners were walking around with cracked screens and damaged devices because they thought repair was impossible, too expensive, or not worth the trouble.

That first repair proved otherwise.

From a Kitchen Table to a Local Repair Shop

What started as one repair quickly became a small side business.

A simple website was built offering local and mail-in cell phone repairs before the iPhone had even changed the world. Within a week, broken phones started arriving from around the country. Devices were repaired, packed up, and mailed back to customers who were relieved to have a working phone again.

Soon, local customers, friends, families, and businesses began spreading the word.

One repair became several. Several became ten or fifteen devices a day. The more people found out that their devices could be fixed, the more the business grew.

By 2011, smartphones had changed everything. iPhones, Samsung phones, and other devices became essential parts of daily life, and demand for reliable repair exploded.

In 2013, Fix My Gadget expanded beyond phones and began repairing Apple computers as well. That decision helped turn a small repair operation into a full-service local repair business.

Since then, Fix My Gadget has grown from one person repairing devices at home into a Main Street retail storefront serving the community with hundreds of repairs every month.

Today, we have completed more than 285,000 repairs and counting.

But the mission is still the same as it was with that first broken phone:

Help people fix what matters instead of replacing it too soon.

What We Believe

We believe great repair starts with great people.

The technical part can be taught. Tools, parts, diagnostics, and procedures are all important, but they are only part of the job.

The harder and more important part is finding people who care.

People who take pride in their work.
People who communicate clearly.
People who enjoy solving problems.
People who understand that every device belongs to a real person with a real problem.

That is the kind of team we work to build.

Our philosophy is simple:

Surround ourselves with intelligent, curious, hardworking people who care about doing the right thing.

When employees are respected, trained, and empowered, they take better care of customers. When customers are treated honestly and fairly, they come back. They tell their friends. They trust us with more than one repair.

That is good business, but more importantly, it is the right way to do business.

Our Values

Our values guide how we treat customers, coworkers, vendors, and the community we serve.

Honesty and transparency
We believe customers deserve clear communication, fair recommendations, and no unnecessary surprises.

Quality work
Every repair matters. Whether it is a phone screen, a battery, a computer issue, or a more complicated diagnosis, we take pride in doing the work right.

Accountability
If something goes wrong, we own it. Trust is built by how a business handles the hard moments, not just the easy ones.

Curiosity and learning
Technology changes fast. We stay curious, keep learning, and continue improving so we can better serve our customers.

Empowered employees
Good people do their best work when they are trusted, trained, and supported.

Respect for the environment
Repair keeps usable devices out of landfills and helps customers get more life out of the products they already own.

Why Customers Choose Fix My Gadget

People come to Fix My Gadget because they want more than a repair.

They want an honest answer.
They want someone who will explain the problem clearly.
They want to know whether the repair is worth it.
They want their phone, tablet, or computer handled by people who care.

We understand that handing over your device can feel personal. Your phone may hold your photos, messages, contacts, work files, passwords, and memories. Your computer may be how you run your business, finish schoolwork, or stay connected to your family.

That trust matters to us.

From the first conversation to the final pickup, our goal is to make the repair process simple, clear, and comfortable.

You should not have to feel lost, pressured, or talked down to.

You should feel confident.

Our Mission

Our mission is to make people’s lives better by helping them stay connected to the devices they depend on.

We do that by building a strong team, choosing quality products and parts, communicating honestly, and treating every customer with respect.

A repaired device may seem like a small thing.

But to the person who needs it, it can mean getting back to work, reconnecting with family, saving money, protecting memories, or avoiding the frustration of starting over with something new.

That is why we do what we do.

And that is why, after hundreds of thousands of repairs, we are still proud to help one customer and one device at a time.

Need Help With a Device?

Whether your phone has a cracked screen, your battery will not hold a charge, your tablet is damaged, or your computer is giving you trouble, we are here to help.

Bring it in, tell us what happened, and we will help you figure out the best next step.

Fix My Gadget — honest repairs, clear answers, and people who care.